betpr Privacy Policy

1 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information you provide to betpr is the entity operating the betpr platform under international gaming licensing standards. betpr's platform is accessible at betpr.biz and is operated primarily to serve players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and other cities and towns throughout the country.

Any enquiries regarding your personal data, including requests to access, correct, or delete information held by betpr, should be directed to the Privacy contact details provided in Section 13 of this Policy.

2 Information We Collect

betpr collects personal information from players at various stages of account registration, verification, and ongoing platform use. The categories of personal data betpr may hold include:

• Full legal name as it appears on a government-issued identity document
• Date of birth (used for mandatory 21+ age verification)
• Pakistani CNIC number or passport number, where provided during KYC verification
• Residential address, city, and postal code
• Email address registered to the betpr account
• Pakistani mobile number linked to the account

• JazzCash and EasyPaisa mobile wallet account identifiers
• Bank account details (HBL, UBL, Meezan Bank, or other Pakistani banks) used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, bonus claims, and wager records, all denominated in PKR

• IP address and general geolocation data derived from it
• Device type, operating system, browser version, and screen resolution
• Session data including login timestamps, session duration, and pages visited

• Games played, bet amounts, win and loss history
• Responsible gaming tool settings, including deposit limits, session timers, and self-exclusion status
• Customer support interaction records

3 How Data Is Collected

betpr collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit, submitting a withdrawal request, or contacting betpr's support team.
• Automatic collection: Technical data collected automatically when you access the betpr platform, including IP address, device identifiers, and session behaviour, via cookies, server logs, and similar tracking technologies.
• Payment processors: betpr may receive limited confirmation data from JazzCash, EasyPaisa, and banking partners to verify that a transaction has been completed. betpr does not store full payment credentials beyond what is necessary for transaction matching.
• Identity verification partners: Where betpr uses third-party KYC verification services to authenticate your identity documents, data may be processed by those providers on betpr's behalf under data processing agreements.

4 How We Use Your Data

betpr uses personal data collected from players for the following purposes:

• Account creation and management: To register, authenticate, and maintain your betpr account, and to allow you to log in and access your account history.
• Identity and age verification: To confirm that you are at least 21 years of age and that you are who you say you are, in compliance with betpr's Know-Your-Customer obligations.
• Processing transactions: To process deposits from and withdrawals to your registered PKR payment methods, including JazzCash, EasyPaisa, and local bank accounts.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, and abuse of promotional offers.
• Responsible gaming compliance: To monitor gameplay patterns that may indicate problem gambling behaviour, to apply account limits set by the player, and to enforce self-exclusion requests.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal and regulatory compliance: To comply with anti-money laundering requirements, record-keeping obligations, and requests from law enforcement or regulatory authorities where lawfully required.
• Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the betpr platform and user experience for Pakistani players.

5 Legal Basis for Processing

betpr processes personal data on the following legal grounds:

• Contractual necessity: Processing required to register and manage your account, process transactions, and deliver betpr's gaming services to you.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age verification laws, and record-keeping requirements under betpr's operating licence obligations.
• Legitimate interests: Processing undertaken for fraud prevention, platform security, and the prevention of problem gambling behaviour, where these interests do not override your fundamental rights.
• Consent: Where betpr seeks to send you marketing communications about promotions, bonuses, and new features, we will do so only with your explicit consent. You may withdraw this consent at any time.

6 Data Sharing & Disclosure

betpr does not sell, rent, or trade your personal information to any third party for commercial purposes. betpr may share personal data in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment providers solely to facilitate your deposits and withdrawals.
• KYC and identity verification providers: Identity documents and related data may be processed by third-party verification partners under betpr's instruction and subject to data processing agreements.
• Game software providers: Aggregated or pseudonymised gameplay data may be shared with game studios to resolve technical disputes or validate certified RTP outcomes. Identifiable personal data is not shared for this purpose.
• Law enforcement and regulatory authorities: betpr will disclose personal data to law enforcement, government authorities, or regulators where required to do so by applicable law, court order, or in connection with investigations into financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of betpr's business or assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases where third parties process data on betpr's behalf, such parties are required to handle your information in accordance with this Privacy Policy and applicable data protection standards.

7 Data Retention

betpr retains personal data for as long as is necessary for the purposes described in this Policy, or as required by applicable law and betpr's regulatory obligations.

• Account and identity data is typically retained for the duration of your betpr account and for a minimum period of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for the same minimum five-year period following the transaction date.
• Customer support communications are retained for a minimum of two (2) years.
• Technical and session logs may be retained for shorter periods (typically 90 days) for security and debugging purposes.

Where data is no longer required for any lawful purpose, betpr will securely delete or anonymise it.

8 Data Security

betpr employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and betpr's servers is encrypted using 256-bit SSL encryption.
• Access controls: Personal data stored by betpr is accessible only to personnel with a documented, role-specific need to access it.
• Two-factor authentication: betpr supports and encourages the use of two-factor authentication to protect player accounts from unauthorised login attempts.
• Regular security assessments: betpr's infrastructure and applications are subject to periodic security reviews and penetration testing.

While betpr takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. Players are encouraged to use strong, unique passwords for their betpr accounts and to notify betpr immediately if they suspect any unauthorised access.

9 Cookies & Tracking Technologies

betpr uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The categories of cookies used by betpr include:

• Essential cookies: Required for the platform to function correctly, including session management and authentication. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect aggregated, anonymised data about how players navigate betpr, helping us identify and fix issues and improve user experience.
• Preference cookies: Used to remember settings you have applied to your betpr session, such as preferred game categories or display settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality available to you on the betpr platform.

10 Your Data Rights

Subject to applicable law and betpr's regulatory obligations, you have the following rights in relation to the personal data betpr holds about you:

1. Right of access: You may request a copy of the personal data betpr holds about you.
2. Right to rectification: You may request that betpr corrects inaccurate or incomplete personal data held about you.
3. Right to erasure: In certain circumstances, you may request that betpr deletes your personal data. Note that this right may be limited where betpr is required by law to retain your data.
4. Right to restrict processing: You may request that betpr limits the way it processes your personal data in certain circumstances.
5. Right to data portability: Where processing is based on your consent or a contract with you, you may request that betpr provides your personal data in a structured, machine-readable format.
6. Right to withdraw consent: Where betpr processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact betpr's privacy team at the details provided in Section 13. betpr will respond to valid requests within 30 days. Identity verification may be required before a request is processed.

11 Minors & Age Restriction

betpr's platform is strictly intended for users who are 21 years of age or older. betpr does not knowingly collect personal data from individuals under the age of 21. If betpr becomes aware that a minor has provided personal data or created an account, that account will be closed immediately and any associated data will be deleted in accordance with betpr's data minimisation obligations.

Parents and guardians who believe that a minor may have registered on betpr should contact betpr's support team immediately through the platform's live chat or email channel.

12 Changes to This Policy

betpr may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. Where material changes are made, betpr will notify registered account holders via a notification on the platform or by email to the address registered to your account.

The date at the top of this Privacy Policy indicates when it was last revised. Continued use of the betpr platform following any update to this Policy constitutes your acknowledgement of the revised terms.

13 Privacy Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data betpr holds about you, please contact betpr's dedicated privacy and responsible gaming team. Our team handles all data-related enquiries and aims to respond within 2 business days.

For responsible gaming concerns or data deletion requests related to a closed account, please use the dedicated safety email address listed in the footer of this website. For general account privacy queries, our 24/7 live chat service on the betpr platform is the fastest channel.

betpr's privacy contact details are displayed as plain text in the Contact & Support section of the footer on every page of this website.